At the Equality Unit we pride ourselves in the consistently high quality of our training. But don't take our word for it, here's what some of our clients have to say:

Palace of Holyroodhouse and The Queen's Gallery, Edinburgh
“Everyone who attended found the training course to be of great value: the content was presented clearly, and the number of interactive exercises made for a lively and engaging session.  This helped to make a large amount of information easy to remember, and scenarios tailored to our workplace meant that everyone learnt a lot about how to continually improve and develop the service offered to disabled visitors. 

The open and friendly atmosphere that the trainers created put everyone at ease and gave plenty of opportunities for questions and discussion.  In particular, their ability and willingness to talk from their own experience and to illustrate their points with personal anecdotes was much appreciated and gave a very ‘real’ dimension to the course material.  Our thanks to the Equality Unit for providing such a successful programme.” (Kirsty McNiece, Visitor Operations Manager)

East Renfrewshire Council
"On behalf of everyone who attended the training may I thank all of you for the very professional, thought provoking session we had on Tuesday.  Everyone really enjoyed and appreciated the opportunity to discuss the issues around disability equality.  There was a great mix of activity, reflection, a bit of fun and of course - learning!" (Rona Kennedy, Acting Quality Improvement Officer)

 

Scottish Spina Bifida Association
"Everyone found the disability equality training delivered by Capability Scotland's Equality Unit to be really useful and enjoyable.  The fact that the training was delivered by disabled people made it very real as they were speaking from personal experience and were very knowledgeable.  The DVD that was shown was really powerful.  It put the issues being discussed into context by turning disability discrimination on it's head and showing a non-disabled person experiencing the barriers that disabled people experience.  Everyone had a fantastic time and it was really nice to chat with the trainers afterwards over lunch." (Mark Lees, Services and Development Manager) 

The Scottish Confederation of University and Research Libraries Special Needs Group
"Please convey my sincere thanks on behalf of the SCURL Special Needs Group to Grant for his fabulous presentation this morning.  The members were entranced with both the content and the relaxed delivery of the information he conveyed to us. We certainly learned so much from him on the practical considerations with conversing and working with people and colleagues with differing disabilities.

"We were very privileged to have welcomed Grant this morning at our meeting and with his profound knowledge and sense of humour we enjoyed  a very informative presentation." (Jill Evans, Service Development Manager, SCURL)

Royal Scottish Academy of Music and Drama
“It has been an absolute pleasure to work with Capability Scotland.  The willingness to work closely with the Royal Scottish Academy of Music and Drama and tailor a series of Disability Equality Sessions to our very specific need has been treasured and ensured that the sessions were highly relevant to the needs of our staff.

“The feedback on both the delivery and the usefulness of the sessions has been very positive indeed.  I highly recommend Capability Scotland and its dedicated trainers to other educational institutions.”(Katja Riek, Access Co-ordinator)

 

The Co-operative Group in Scotland
“The sessions were informative, interesting, interactive and enjoyable and we look forward to working more closely with Capability Scotland in the future.”  (Susan Wilson, Chairperson, Values & Principles Committee)

 

Scottish Health Service Centre
“The tailor-made sessions on disability equality conducted by Capability Scotland and delivered to staff of the Scottish Health Service Centre were highly regarded.  The sessions were informative, interesting, interactive and enjoyable. Staff were unanimous that their knowledge and confidence had been greatly enhanced by these sessions.”  (Keith Miller, Business Manager)
 

Lloyds TSB Foundation for Scotland
“Our training on Tuesday was great.  We had a really good day and the trainers really worked well to put us at our ease, challenge and inform us.  The day had a good balance of activity and information and left most people with a desire to learn more - so the references provided will be good for that.”  (Debbie Kaney, Assessor)

 

 

Office of the Public Guardian 
Thank you for arranging last week’s training and to the trainers for providing such well received and informative sessions. 

I know from talking with colleagues that they have taken something from the sessions and will be able to apply it not only in but also out with the workplace. (Kenny Graham, Administration/Finance Manager) (2008)

“On Thursday we completed the last of our Disability Equality Training sessions and I would just like to say a big thank you to you for organising the training and especially to the trainers for their facilitation.   The feedback I’ve been receiving is very positive with staff expressing how valuable the training has been to them and how interesting the trainers made it.  A few people have even come to me with examples of things that they experienced after their session and how the training changed their view of the situation.  Thank you once again for providing an informative yet fun programme for all our staff.”  (Karen Halford, Training Manager) (2005)

 

 

Lothian Buses 

“Lothian Buses is committed to staff development and training to continually improve the quality of customer service we provide to all our passengers. Having completed an in house disability awareness course for our 1500 driving and front line staff we decided that we needed to enhance that training but we did not have the expertise within our own training staff.

 

"Having looked at several outside training agencies we found that Capability Scotland were able to provide a customised package that was not only  informative but provided the opportunity for interaction between our staff and a variety of disabled trainers who had practical knowledge of the barriers that disabled people experience when using public transport . These courses have provided positive feedback from our staff and have really made a difference to their perception and understanding of the needs of disabled passengers which will go a long way to improving the quality of service we provide.

 

"If such training is to succeed it is important that all Senior Management take part and commit to the goals therefore initial sessions targeted this group prior to delivery to driving staff as part of our rolling programme of 45 weekly sessions planned for 2006.”(George McKendrick, Operations Manager)

 

Note: Rolling programme continued through 2007 and 2008.