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Complaints

Capability Scotland aims to provide a high quality service to all our customers.

We recognise that there may be times when we fail to meet the high standards we and others expect of us. If you feel there is something we should know or we can improve, please get in touch.

Complaints

How to complain

If you feel that we haven't met your expectations, may it be answering a query, at a Fundaraising event, about our Head Office facilities, or any other issue, you can send us a general complaint, telling us the details.

If you are unhappy with our services, you can talk about the problem with a member of staff or the manager of that service who is required to inform Head Office of every complaint. Complaints can often be dealt with by an immediate explanation, change in practice or apology. We hope that in most situations this approach will be adequate.

If you are not satisfied with the above approach you can complain in writing (using the Complaints form below, should you wish) or by any other means to our Director of Services. Please explain what you, or who you wish to complain about and include any information that you feel is relevant.

For more information about making a complaint, please read our 'How to complain about Capability Services' leaflet.

 

Complaints

Complaints