Capability Scotland aims to provide a high quality service to all our customers.
We recognise that there may be times when we fail to meet
standards we and others expect of us. If you feel
there is something we should know or we can improve, please get in
How to complain
If you feel that we haven't met your expectations, may it be
query, at a Fundaraising event, about our
facilities, or any other issue, you can send us a
general complaint, telling us the details.
If you are unhappy with our
services, you can talk about the problem with a member
of staff or the manager of that service who is required to inform
Head Office of every complaint. Complaints can often be dealt with
by an immediate explanation, change in practice or apology. We hope
that in most situations this approach will be adequate.
If you are not satisfied with the above approach you can
complain in writing (using the Complaints form
below, should you wish) or by any other means to our Director of
Services. Please explain what you, or who you wish to complain
about and include any information that you feel is relevant.
For more information about making a complaint, please read
our 'How to complain about Capability Services'