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All we want for Christmas is good service.... say disabled people taking part in Capability Scotland's Project SANTA

19 December 2012

Positive attitudes, clear information and accessible parking and toilets are top of the Christmas wish list for disabled Scots who are out and about this festive season.

That's according to Capability Scotland who have published the findings of Project SANTA (Search for Accessible Noel Themed Attractions) today (19th December).

Now the disability organisation has drafted some New Year's resolutions for businesses to help them ensure their services are accessible all year round.

Capability Scotland launched Project SANTA to find out if families, including a disabled person, could enjoy all the traditional activities associated with the run up to Christmas including shopping, visits to Santa and festive events.

The report brings glad tidings as many of the people who took part in the project had very positive things to say about their experiences.  In particular people noted that the friendly, helpful attitude of staff made shopping trips and days out much more enjoyable.

They did, however, report a few Christmas turkeys including, accessible toilets being locked, poor availability of suitable parking and a lack of clear accessible information.

Capability Scotland Director of External Affairs, Richard Hamer, said: "It's always nice to spread some good cheer at Christmas and, based on our anecdotal evidence, it seems that many festive attractions are trying hard to make sure everyone can enjoy the fun.

"However, there is no room for complacency and our report did flag up some issues that are a constant problem for disabled people such as locked toilets and problems with parking.  Lets hope organisers and service providers take these on board so disabled people can enjoy good access all year round and not just at Christmas!"