Why us? Quality & Training
In December 2008 Capability became the first organisation of its type in Scotland to achieve Quality Management System (QMS) standard ISO 9001: 2008 accreditation through the British Standard Institution. Not only that, but we have successfully maintained our certification ever since.
ISO 9001: 2008 is a customer-focused standard aimed at ensuring
satisfaction for everyone we deal with, the people who use our
services, our contractual purchasers and our suppliers.
With our diverse range of services it is essential for us to
ensure we have effective systems in place. The Quality
Management System covers all areas of our business and is the means
by which Capability implements its strategy and establishes
operational systems for service delivery. The system drives
consistency in practice and robust processes, supporting the risk
management aspects of the organisation.
Our achievement in attaining ISO 9001: 2008 demonstrates our
commitment to embedding quality and continuous improvement across
the organisation. For Capability our quality framework is not
simply a set of policies, procedures and information which govern
the way we operate - it is the heartbeat of our organisation,
threaded through everything we do.
For our customers, the people who use our services, it ensures
that we are covering all areas of the care and support we provide
to them. We use our QMS to ensure that all legislative work,
quality, safety and customers' rights and opinions are taken into
account at every stage and in every aspect of our work. It ensures
our customers have a great quality of service and are supported to
have as much independence as possible. Customers and staff are also
involved in our continuous development of the QMS and supported to
give their feedback and suggestions for improvement.
"It is important for me as a manager that both
customers and staff are happy within the service and are treated
with the respect and dignity which this system supports at all
times. With QMS everything I need is in one place. It is like
having a wealth of knowledge at our fingertips. QMS gives staff the
guidance and encouragement they need to do their jobs with
confidence."
Karen Graham, Service Manager
For our staff our accreditation and success in maintaining it is
an acknowledgement of all their hard work and dedication. The focus
of QMS gives staff a framework which encourages and motivates
everyone to work together toward the same goal. It also ensures we
are recruiting the correct people with the skills and training
required of them and, once they are part of Capability, enables us
to develop and train our staff so they can take on new challenges
and further their careers. Find more information about our training
here.
For more information about our commitment to quality please
contact Helen
Doctor or telephone 0131 347 1002.
