Shortchanged: Disabled Scots let down by the banks

There are over 42,000 people living in residential care homes across Scotland. This includes people with physical impairments, learning disabilities, mental ill health and older people.

A number of disabled people who live in residential care homes have told us that they are being denied access to their own money by banks and building societies.

It seems that banks are restricting the amount people can withdraw from their accounts for reasons of 'customer protection'. Other difficulties have also been reported to us including not being able to open a bank account, banks refusing to change signatories on a third party mandate account and restricting the number of care staff who can act as signatories.

We want to know why some banks are denying disabled people living in residential care homes access to their own money by applying discriminatory policies and procedures.

You can download the full report on the right.

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