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European Recognition for Capability Scotland's shops

19 July 2017

Capability Scotland are delighted to announce that our shops have achieved EFQM Committed to Excellence accreditation. The award, from the European Foundation for Quality Management recognises business excellence and is the result of much hard work by our retail staff and volunteers over the last year.

Achieving EFQM was a real collective effort involving shop staff and volunteers who undertook regular training and participated in a group interview in December.

Sophie Wilbraham, Capability Scotland's Head of Retail, accepted the award on behalf of her colleagues at an event organised in June by Quality Scotland.

Offering her congratulations, Claire Ford, Chief Executive Officer of Quality Scotland said:

"The achievement of Committed to Excellence is a clear demonstration of an organisation's drive and desire to achieve sustainable business excellence and truly embed the concepts of excellence.  Congratulations on this European level of recognition and all the hard work and effort that has gone in to achieving it."


EFQM accreditation for Capability Scotland's shops

Sophie Wilbraham with the EFQM Committed to Excellence Award